On Fri, Apr 24, 2015 at 04:16:28PM -0400, Tony Sebro wrote:
Hi, all.
As you know, the Inkscape Committee approved and Conservancy booked a
flight for Jabier from Madrid to attend LGM 2015. His flight is
scheduled to depart tomorrow. We're now facing an issue where an
inconsistency between his name on the ticket and his name on his
passport may prevent him from traveling. There's a possibility that we
will need to pay a ticket re-issuing fee or buy another ticket in order
for him to travel; to do so, we would need the Inkscape Committee's
approval. See below for details.
***
Jabier's full name (as he provided to us, and as printed on his
passport) is "Francisco Javier Arraiza Cenoz". I booked the ticket via
Orbitz back in March; the Orbitz reservation displays Jabier's full name
as "FRANCISCO JAVIERARRAIZA CENOZ" (they ignored the space between the
middle two names). Jabier expressed concern about the discrepancy, so
Karen spent a few hours in March on the phone with Orbitz and the two
airlines on the itinerary (Delta and KLM). She finally received
confirmation from an Orbitz sales rep that Jabier should be able to
travel on the ticket as-is[1].
Today, Jabier printed out his boarding pass; the name on the boarding
pass is "FRANCISCO CENOZ". He called KLM (airline operator of the first
leg of the itinerary) to confirm that he'd be able to travel under that
name; the KLM agent told him no. I spent a few hours on the phone with
Orbitz trying to work out a solution. According to Orbitz, it's up to
the Delta ticketing agent at the airport to make a "judgment call" as to
whether to let Jabier on the plane or not.
I spent another hour fighting with Delta about it; Delta claims that
Orbitz didn't pass along the right information and didn't properly
populate the secure flight passenger information. So, I'm about to call
Orbitz again.
$%^&# airlines.
*Either way:* barring any new information from Delta, KLM, or
Orbitz,
we advise Jabier to get to the airport early tomorrow to ask the Delta
ticketing agent at the airport to a) honor the ticket under the printed
name, and b) instruct KLM to do the same. If they refuse, we'd have to
consider the option of buying a new ticket in order for Jabier to travel.
As of right now, there is another, similar itinerary available for
$720.70 that would get Jabier into Toronto at the same time of his
original itinerary, and would have him return to Madrid two hours later
on May 3rd. That price may change by tomorrow. Is the Inkscape
Committee willing to approve this additional expense (+/- $100 or so),
should it be necessary? Please advise. If you approve the additional
expense, then we'd instruct Jabier to contact us in the event that he's
unable to travel on the original ticket, and we'd book a new itinerary
on the spot.
+1 vote from me.
Thanks. -Tony
[1] I brought this earlier conversation up with Orbitz today; they're
going to conduct an investigation. But, the investigation will not be
resolved in time to affect Jabier's travel.
--
Tony Sebro, General Counsel, Software Freedom Conservancy
+1-212-461-3245 x11
tony@...41...
www.sfconservancy.org
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