On Mar 10, 2011, at 10:19 AM, ~suv wrote:
Somehow I can't get rid of the feeling, that the team developing the new site is still convinced that everything in the wiki is not useful, completely outdated or -I don't know- incompetent, unmaintained, never actually accessed and read by users, and needs to be abandoned or deleted.
I can tell you that in my answers to support questions (irc, forums, launchpad) there isn't a week without me providing a link to one of the FAQs currently answered in the wiki.
Yes, the FAQ has only seen few recent questions added and needs updating, but many of the topics there are still valid, including the answers provided, and are part of current frequently asked questions.
Possibly a section with links to externally written detailed FAQ articles - like recently provided by Alexandre Prokoudine and Ryan Lerch
- could be added.
Sorry, wasn't trying to belittle anyone/anything, you guys are awesome and provide great support! (Every time I've had a question someone has been able to help me, either on forums or IRC.) My comments had nothing to do with content generally coming from the wiki. I just think that the FAQ is currently a little long and could be maybe use some tidying up or refinement... But hopefully some visual organization will help people get through it themselves and answer their own questions, thereby relieving the load on people providing support. If you're pointing people to it weekly, that suggests people aren't taking the time to read through it themselves...
For example in the section called "Using Inkscape" - do people actually ask how to rotate objects or change text colour? And the contributing FAQ can possibly be dropped seeing as there will be a dedicated web page for contributing to Inkscape, with links throughout the site to get there. Also, would the development topics be better in a separate developer section or just all kept together?
Cheers, Hinerangi Courtenay