On Tue, Nov 27, 2007 at 10:40:56AM -0800, Bryce Harrington wrote:
The goal of triaging is to get the bug out of 'New'. Review the bug and see if it has enough information to troubleshoot; if not, move it to state 'Incomplete'. If it does have enough, set it to 'Confirmed'. If the bug is really a feature request, set Status to Confirmed, and Importance to Wishlist. If the bug is out of date or otherwise invalid, mark it Invalid.
For dealing with repeated or common issues, I use a GreaseMonkey script called "stock replies" that you can use to define and apply a set of stock replies to a bug report. (Click the "[+]" that gets added above "Comment on this change" to add new stock replies)
http://codebrowse.launchpad.net/~ubuntu-dev/ubuntu-gm-scripts/ubuntu/files
(click "download" if you have GreaseMonkey installed)
-Kees