Greetings -

In order to serve you better, all email requests for technical assistance need to be submitted through our online support form.  This form helps to ensure that our technicians are supplied with all of the information they'll need in order to help you resolve your issue.

You can find the online support form at http://www.extensis.com/support/contact/

A copy of your original message should be saved in the "Sent Items" folder of your email application.

Kind regards,

Technical Support
Extensis, Inc.
http://www.extensis.com/support/
503-274-7030 (8AM - 5PM Pacific)
+44-0-1604-636300 (9AM - 5:30PM GMT)