A Cisco IP Telephony Engineer is responsible for resolving incidents and service requests
assigned by network teams. They must work in collaboration with vendors and partners to
identify and rectify issues and implement solutions that provide tactical and long-term
solutions. Engineers must also play an active role in reviewing working environments and
providing suggestions on how a configuration can be standardized. Cisco IP Telephony
Engineers are further responsible for understanding how processes can be improved.
Read More: https://www.fieldengineer.com/skills/cisco-ip-telephony-engineer