Hi,
can you try to fully uninstall and reinstall Inkscape ? It's a known problem with updating with the installers :/
Thanks,
Marc
On 17/03/2025 16:34, zu12@hotmail.com wrote:
Hello folks.
First of all, I like to thank you so much for your very interesting community formed to keep developing this amazing software for free in the last 25 years ! I also like to say that few days ago I've installed Inkscape versions 1.2.1 and 1.2.2 unsuccessful. Below you have informations about the problem:
1st message: This software cannot be initialized because the file api-ms-win-core-synch-l1-2-0.dll is missing in your computer. Try to reinstall it to solve this problem (I've solved)
2nd message: "Inkscape found an internal error and it will be closed" (same message for both versions)
Below are shown technical details for both versions:
Event name: APPCRASH App name: inkscape.exe App version: 1.2.1.0 Date/Hour of the app: 62d709b5 Fails module name: libfontconfig-1.dll Fails module version: 0.0.0.0 Date/Hour of the fails module: 00000000 Exception code: c0000005 exception displacement: 0000000000021638 OS version: 6.1.7601.2.1.0.256.48 Local ID: 1046 Additional infos 1: 3d5b Additional infos 2: 3d5bc6123d72d402d8766f010c1fc91d Additional infos 3: f342 Additional infos 4: f342e3df8707aaf76883d30b836e3292
Event name: APPCRASH App name: inkscape.exe App version: 1.2.2.0 Date/Hour of the app: 63922bf2 Fails module name: libfontconfig-1.dll Fails module version: 0.0.0.0 Date/Hour of the fails module: 638ae2c2 Exception code: c0000005 exception displacement: 00000000000225c6 OS version: 6.1.7601.2.1.0.256.48 Local ID: 1046 Additional infos 1: 3d5b Additional infos 2: 3d5bc6123d72d402d8766f010c1fc91d Additional infos 3: dd0c Additional infos 4: dd0ca8cc26976f3d96a39ea03780118d
I hope the infos above help you to help me. Thanks a lot for your patience and attention.
Best regards,
Gus
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